Privacy Policy
Last updated: August 2, 2026
You are telling us about a legal dispute, which is about as personal as data gets. Here is exactly what we collect, where it goes, and how to get rid of it.
What we collect
Account information: your email address and password credentials.
Case information: the answers you give during the interview, including the names, dates, amounts, and facts of your dispute, plus the documents generated from them and any configuration you choose (county, filing track, language).
Payment information: your purchase records. Card details go directly to Stripe and never touch our servers.
Basic technical information needed to run the site securely.
Who can see your case
Only you. Case records are tied to your account and protected at the database level so no other user can read them. We do not sell your information, and we do not use your case facts to advertise to you.
AI processing
Your answers are processed by AI services to conduct the interview, classify your claim, draft your documents, and check legal citations. We currently use Google (Gemini) for the interview and case analysis, Anthropic (Claude) for drafting, and Perplexity for citation checks.
If you use the voice interview, your speech is sent to OpenAI for transcription and the questions are spoken back using OpenAI's text-to-speech. Audio is used to produce the transcript and the spoken reply, not retained by us as a recording.
These providers process your text to return a result. We send only what is needed for the task.
Who else we share with
Stripe, to process payments. Our hosting and database provider, to run the app and store your cases. Our email provider, to send you receipts and account emails. That is the list. We do not sell data to anyone.
How long we keep it
Your cases stay in your account so you can re-download and correct them, which is a feature people rely on months after filing. Purchase records are kept as long as required for tax and accounting purposes.
Deleting your data
Email support@filemycase.app from your account address and we will delete your account and case data. Deletion is permanent — your saved packets go with it, so download anything you still need first.
Security
Data is encrypted in transit and at rest, access to case rows is restricted to the account that owns them, and case facts are scrubbed of identifying details before they are ever used to improve our internal reference library. No system is perfectly secure, and we do not claim otherwise.
Children
The service is intended for adults. We do not knowingly collect information from anyone under 18.
Contact
Privacy questions and requests go to support@filemycase.app.
This page is maintained by file my case and written in plain language to explain how the service works. It is not legal advice and it is not a substitute for talking to a lawyer about your own situation.