Refund Policy

The interview is free. You read a watermarked preview of your complaint and your document list before any payment. If it does not look right, do not pay.

If your matter is outside what the service can handle, or we cannot generate the documents your case needs, you are not charged. If you were already charged, you get a full refund.

Found a typo, a wrong date, or a missing detail? Edit your answers and download the corrected packet at no extra cost, as many times as you need. You paid for the case, not for one download.

If a court clerk rejects your filing, tell us what the clerk said and we regenerate the corrected packet at no charge.

Once you have downloaded the finished, unwatermarked packet, the work has been delivered. Refunds after that point are reviewed case by case — write to us and explain what happened, and we will look at it honestly.

Court filing fees, service-of-process costs, and anything else you pay to the court or a third party. Those never pass through us. We also cannot refund based on the outcome of your case; we prepare documents, we do not promise results.

Email support@filemycase.app from the address on your account with your case name and what went wrong. Refunds are returned to the original payment method.